Hampton Court Palace illustration Hampton Court Palace illustration
Hampton Court Palace
12 - 14 May 2023

FAQs

The Artisan Festival has now closed. Thank you to everyone who joined us, we hope you enjoyed it as much as we did! We will be back from 12-14 May 2023. Can't wait that long? Then make sure to join us at the Palace from 27-29 August for the Hampton Court Palace Food Festival. Find out more here. 

 

We're here to help - take a look at some of our most frequently asked questions about Hampton Court Palace Artisan Festival...

What are the opening and closing times for the Artisan Festival?accordian title

The Hampton Court Palace Artisan Festival will be back from 13 - 15 May 2022. Tickets will be onsale soon. Plus, click here to sign up to our newsletter for all the latest Festival news! 

How much are tickets for Hampton Court Palace Artisan Festival?accordian title

The Hampton Court Palace Artisan Festival will be back from 13 - 15 May 2022. Click here to sign up to our newsletter for all the latest Festival news! 

What is the transaction fee and when does it apply?accordian title

The £3.50 transaction fee is charged per order for any booking made via SEE tickets on the hrpfoodfestivals site, not related to the number of tickets purchased. 

The fulfilment fee contributes to the cost of delivering the tickets electronically and also contributes to other operational costs and overheads associated with ticket fulfilment e.g. customer services, inventory control, collection facilities etc.

Do you have special rates for children?accordian title

Under 5's go free, children aged 5-15 are charged at a child rate. 

Is there an age limit to enter Hampton Court Palace Artisan Festival?accordian title

Under 18s are admitted to the Artisan Festival accompanied by an adult. In accordance with the law, visitors aged under 18 are not permitted to purchase/sample alcoholic drink products or knives. It is the attending adult’s responsibility to ensure visitors aged under 18 are aware and comply with these laws for the duration of their visit.

I am registered disabled, do I get a concessionary ticket?accordian title

Complimentary adult carer tickets can be obtained on the day of your visit upon presentation of proof of registered disability (such as a Blue Badge, Freedom Pass, DLA letter or PIP letter).

Are there cash machines on site?accordian title

There are no cash machines on site. The nearest one is located outside the palace at the Petrol Station on Hampton Court Way. Some producers don’t accept cards, so be sure to bring enough cash with you!

Is there parking?accordian title

Yes, the car parks are open but cannot be pre-booked. 

Limited parking is available on-site. £1.60 per hour, Pay for your parking with cash, card or by using the Gilde app. The palace car park has nine disabled parking spaces for blue badge holders. They are available on a first come first served basis and are in the lower car park, near the entrance to the Welcome Centre. Parking is currently free for blue badge holders parked in the disabled bays. Please note the car park is open from 9am-7pm. Cars left after 7pm will be locked in for the evening.

Overflow parking on Hampton Court Green, pay and display. Parking will be on grass so visitors will need appropriate footwear. Should there be adverse weather conditions and the area becomes waterlogged, parking in the Green will be unavailable.

Details correct at time of publishing. 

Is there a crèche facility?accordian title

There is no crèche facility at the Artisan Festival.

Is there wheelchair hire available?accordian title

Hampton Court Palace is a historic building and has uneven surfaces and difficult staircases. We recommend that wheelchair users bring their own wheelchair for comfort and ease. We are currently unable to provide wheelchairs and mobility scooters. 

How can I see an exhibitor list?accordian title

Click here to see our 2021 Exhibitor List. The Hampton Court Palace Artisan Festival will be back from 13 - 15 May 2022. Make sure you sign up to the newsletter for all the latest festival news!

Is there anywhere to store my shopping bags?accordian title

We are currently unable to offer any lockers to store bags.

Are dogs permitted to the Artisan Festival?accordian title

Unfortunately dogs are not permitted to the Festival, with the exception of Guide or Assistance Dogs. Please let us know in advance by contacting [email protected]  if you wish to bring a guide dog with you so we can make sure your animal is catered for.

Can I bring my own food and drink to the Artisan Festival?accordian title

Yes you can bring your own food and drink to the Artisan Festival, however there are many stalls and vendors we would love you to try instead!

How will you be managing the toilets?accordian title

Toilets will be frequently cleaned and monitored by staff. We will display a sign in sheet in each toilet, so visitors can be clear on how we are maintaining high standards of hygiene.

I have a query about my ticket, what should I do? accordian title

If you booked through SEE tickets please contact their customer service team, if you booked directly with the Palace please visit the website.

I would like to give feedback, where do I do this?accordian title

Please email all feedback to [email protected]

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