Here are some of our most frequently asked questions. For questions relating to a specific Fayre, please refer to the FAQ page for that event.
Yes tickets include free entry to both the Fayre and the Historic Royal Palaces venue unless otherwise stated.
Standard advance tickets vary per Fayre. For full ticket prices, please visit the individual Fayre websites. More information coming soon. Sign up to our newsletter to be among the first to hear when tickets go on sale.
The transaction fee covers the costs of processing your order, producing your tickets, and in the case of postal delivery, the packaging and delivery of the tickets to you.
The fee applies to postal, print at home and e-tickets to cover the costs of: credit card fees; ticketing technology; onsite scanning staff; customer services and administration; all of which are involved in the processing, production and issuing of your tickets as well as safe and secure access to the event. We are doing all we can to manage these costs admist all costs rising to deliver events and constantly reviewing fees and the customer experience and value for money at our events.
The transaction fee applies per order, and not per ticket. For example, if you purchase six tickets, you only pay one transaction fee.
Under 18s are admitted to the Festivals, accompanied by an adult. In accordance with the law, visitors aged under 18 are not permitted to purchase/sample alcoholic drink products or knives. It is the attending adult’s responsibility to ensure visitors aged under 18 are aware and comply with these laws for the duration of their visit to the Fayres. There are no under 18's, including babes in arms admitted into the VIP area.
Complimentary adult carer tickets can be obtained on the day of your visit upon presentation of proof of registered disability (such as a Blue Badge, Freedom Pass, DLA letter or PIP letter).
You should receive your print at home ticket by email straight away.
If you haven't recieved your tickets, please contact See Tickets on the dedicated Customer Service page here. Please have ready the email address or name you booked under or your order number if you have it.
Please visit the Historic Royal Palaces website for further information about groups.
School groups are not permitted at the Fayres, on any day. Please note, if group tickets are purchased for a school they will be turned away on arrival.
Yes you can bring your own food and drink to the Fayres, however there are many stalls and vendors we would love you to try instead!
Unfortunately dogs are not permitted to the Fayres, with the exception of Guide or Assistance Dogs.
There are no cash machines on site. Some producers don’t accept cards, so be sure to bring enough cash with you!
No, only tickets bought directly from Historic Royal Palaces are eligible for the current membership upgrade. Your SEE tickets for the Fayres cannot be used towards a HRP Membership upgrade.
Please email all feedback to [email protected]
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