Here are some of our most frequently asked questions. For questions relating to a specific festival, please refer to the FAQ page for that event.
Yes tickets include free entry to both the Festival and the Historic Royal Palaces venue unless otherwise stated.
Standard advance tickets vary per festival. For full ticket prices, please visit the individual festival websites. More information coming soon. Sign up to our newsletter to be among the first to hear when tickets go on sale.
The transaction fee covers the costs of processing your order, producing your tickets, and in the case of postal delivery, the packing and delivery of the tickets to you. The fee applies to postal, print at home and e-tickets to cover the costs of: credit card fees; ticketing technology; onsite scanning staff; customer services and administration, all of which are involved in the processing, production and issuing of your tickets. The transaction fee applies per order not per ticket. For example, if you purchase six tickets, you only pay one transaction fee.
Under 18s are admitted to the Festivals, accompanied by an adult. In accordance with the law, visitors aged under 18 are not permitted to purchase/sample alcoholic drink products or knives. It is the attending adult’s responsibility to ensure visitors aged under 18 are aware and comply with these laws for the duration of their visit to the Festivals.
Complimentary adult carer tickets can be obtained on the day of your visit upon presentation of proof of registered disability (such as a Blue Badge, Freedom Pass, DLA letter or PIP letter).
You should receive your print at home ticket by email straight away.
If you haven't recieved your tickets, please contact See Tickets on the dedicated Customer Service page here. Please have ready the email address or name you booked under or your order number if you have it.
Please visit the Historic Royal Palaces website for further information about groups.
School groups are not permitted at the Festivals, on any day. Please note, if group tickets are purchased for a school they will be turned away on arrival.
Yes you can bring your own food and drink to the Festivals, however there are many stalls and vendors we would love you to try instead!
Unfortunately dogs are not permitted to the Festivals, with the exception of Guide or Assistance Dogs.
There are no cash machines on site. Some producers don’t accept cards, so be sure to bring enough cash with you!
Please email all feedback to firstname.lastname@example.org
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