Customer Promise

Our Promises

We will always listen to our customers and be honest, accessible, friendly and visible. We will always be fair and act with integrity in order to make our Shows as enjoyable and successful for you as well as us.

We welcome all feedback, good or bad and take all comments into consideration when planning our Shows. We strive to deliver excellent customer service to all our customers, whether visitors or exhibitors, but recognise that sometimes we might get it wrong. If you do have a complaint or any feedback, please write to us at the address below. We will endeavour to acknowledge your communication within 10 working days.

Complaints and Feedback

Please address all complaints and feedback to:

Historic Royal Palaces Food Festivals, Customer Services
River Street Events at Immediate Media 
Vineyard House 
44 Brook Green
Hammersmith
London 
W6 7BT

Email: [email protected]