We're here to help - take a look at some of our most frequently asked questions about the Hampton Court Palace Festive Fayre...
10am - 6pm
*Opening times may be subject to change
Yes. HRP members go free. If you are a HRP member, please be sure to book an arrival time slot via the main Hampton Court Palace website - access remains free of charge to members, however you must be in possession of a valid timed ticket to guarantee entry.
The transaction fee covers the costs of processing your order, producing your tickets, and in the case of postal delivery, the packing and delivery of the tickets to you. The fee applies to postal, print at home and e-tickets to cover the costs of: credit card fees; ticketing technology; onsite scanning staff; customer services and administration, all of which are involved in the processing, production and issuing of your tickets. The transaction fee applies per order not per ticket. For example, if you purchase six tickets, you only pay one transaction fee.
Under 18s are admitted to the Festive Fayre, accompanied by an adult. In accordance with the law, visitors aged under 18 are not permitted to purchase/sample alcoholic drink products or knives. It is the attending adult’s responsibility to ensure visitors aged under 18 are aware and comply with these laws for the duration of their visit to the Fayre.
Complimentary adult carer tickets can be obtained on the day of your visit upon presentation of proof of registered disability (such as a Blue Badge, Freedom Pass, DLA letter or PIP letter).
You should receive all tickets by email straight away. These can either be printed at home, or shown on arrival on your smart phone. If you have any questions or if your tickets have not arrived please contact the SEE Customer Service Team.
From Monday 14 September 2020, group/multiple ticket holders are required by law to visit in groups of 6 (unless they are visiting as a household or support bubble which is larger than 6).
Guided tour groups of up to 30 people may take place indoors or outdoors as long COVID-19 safety measures are followed.
Click here for more info.
School groups are not permitted at the festival, on any day. Please note, if group tickets are purchased for a school they will be turned away on arrival at the palace.
There are no cash machines on site. The nearest one is located outside the palace at the Petrol Station on Hampton Court Way. We actively encourage cashless transactions, however some producers don’t accept cards, so be sure to bring enough cash with you!
Unfortunately dogs are not permtted into the palace, with the exception of Guide or Assistance Dogs.Please let us know in advance by contacting email@example.com if you wish to bring a guide dog with you so we can make sure your animal is catered for.
Yes you can bring your own food and drink to the Fayre, however there are many stalls and vendors we would love you to try instead! Please be aware that you cannot move between courtyards or to and from the East Gardens with open beverages and food to go due to the very delicate nature of the flagstones and floorings.
The safety of our visitors and staff is our priority. We have implemented a comprehensive plan to help our visitors and staff feel safe. Click here to see the full details
We will be using signage and where appropriate, floor markings to indicate best practice for social distancing. Our staff will be fully trained on social distancing, so they can make sure the latest guidelines are followed by all visitors.
We recommend visitors wear face coverings in indoor spaces.
Where appropriate – particularly where closer contact with members of the public is required – our staff will be issued with PPE, or may be working behind screens, for their protection and to protect our visitors.
Toilets will be frequently cleaned and monitored by staff. We will display a sign in sheet in each toilet, so visitors can be clear on how we are maintaining high standards of hygiene.
Our expectation is that all visitors will observe social distancing, to protect themselves and each other. Our staff will be able to assist, should you have any concerns
Please email all feedback to firstname.lastname@example.org
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