Supported by In partnership with Goodfood
Supported by In partnership with Goodfood
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Hampton Court Palace illustration Hampton Court Palace illustration
Hampton Court Palace
28 - 30 August 2021

FAQs

We're here to help - take a look at some of our most frequently asked questions about Hampton Court Palace Food Festival... 

What are the opening and closing times for the Food Festival?accordian title

Saturday 28 & Sunday 29 August: 10am - 6pm
Monday 30 August: 10am - 6pm 

How much are tickets for Hampton Court Palace Food Festival?accordian title

Please see our Ticket Information page for prices. Tickets on sale now! Click here to book your tickets.

What is the transaction fee and when does it apply?accordian title

The £3.50 transaction fee is charged per order for any booking made via SEE tickets on the hrpfoodfestivals site, not related to the number of tickets purchased. 

The fulfilment fee contributes to the cost of delivering the tickets electronically and also contributes to other operational costs and overheads associated with ticket fulfilment e.g. customer services, inventory control, collection facilities etc

Do you have special rates for children?accordian title

Under 5's go free, children aged 5-15 are charged at a child rate. Visit our Ticket Information page for further details. Tickets on sale now! Click here to book your tickets. 

Is there an age limit to enter Hampton Court Palace Food Festival?accordian title

Under 18s are admitted to the Food Festival accompanied by an adult. In accordance with the law, visitors aged under 18 are not permitted to purchase/sample alcoholic drink products or knives. It is the attending adult’s responsibility to ensure visitors aged under 18 are aware and comply with these laws for the duration of their visit.

I am registered disabled, do I get a concessionary ticket?accordian title

Complimentary adult carer tickets can be obtained on the day of your visit upon presentation of proof of registered disability (such as a Blue Badge, Freedom Pass, DLA letter or PIP letter).

If the Festival is postponed or cancelled, will I get a refund?accordian title

We would like to reassure you that we are committed to putting on a fantastic day out for you at the Hampton Court Palace Food Festival. We’ll be operating under Covid-secure measures so you have peace of mind that you can enjoy the Festival within the parameters of government guidelines. For full details on the measures in place at the Festival click here.

In the event that Hampton Court Palace is closed to the public or the Hampton Court Palace Food Festival is postponed, cancelled or the Organisers Immediate Live (the trading name of Upper Street Events Ltd & River Street Events Ltd) deem it unsafe to run the event in light of UK Government and Public Health England guidelines regarding Covid-19, you will be contacted directly with regards to transferring your booking to another date or requesting a refund. Please note: refunds exclude the transaction fee and See Tickets refund protection cost.

Are there cash machines on site?accordian title

There are no cash machines on site. The nearest one is located outside the palace at the Petrol Station on Hampton Court Way. Some producers don’t accept cards, so be sure to bring enough cash with you!

Is there parking?accordian title

Yes, the car parks are open but cannot be pre-booked. 

Limited parking is available on-site. £1.60 per hour, Pay for your parking with cash, card or by using the Gilde app. The palace car park has nine disabled parking spaces for blue badge holders. They are available on a first come first served basis and are in the lower car park, near the entrance to the Welcome Centre. Parking is currently free for blue badge holders parked in the disabled bays. Please note the car park is open from 9am-7pm. Cars left after 7pm will be locked in for the evening.

Overflow parking on Hampton Court Green, pay and display. Parking will be on grass so visitors will need appropriate footwear. Should there be adverse weather conditions and the area becomes waterlogged, parking in the Green will be unavailable

Parking is also available at Hampton Court train station, 200 metres from the palace.

Is there a crèche facility?accordian title

There is no crèche facility at the Food Festival.

Is there wheelchair hire available?accordian title

Hampton Court Palace is a historic building and has uneven surfaces and difficult staircases. We recommend that wheelchair users bring their own wheelchair for comfort and ease. We are currently unable to provide wheelchairs and mobility scooters. 

 

How can I see an exhibitor list?accordian title

A full list of exhibitors is available on our website. Click here to get a taste of who is joining us this year. Keep checking back, more will be added soon. Click here to sign up to our newsletter to be among the first to hear.

Is there anywhere to store my shopping bags?accordian title

We are currently unable to offer any lockers to store bags.

Are dogs permitted to the Food Festival?accordian title

Unfortunately dogs are not permitted to the Festival, with the exception of Guide or Assistance Dogs. Please let us know in advance by contacting hrpfestivals@riverstreetevents.co.uk if you wish to bring a guide dog with you so we can make sure your animal is catered for.

Can I bring my own food and drink to the Food Festival?accordian title

Yes, you can bring your own food and drink to the Food Festival, however there are many stalls and vendors we would love you to try instead!

What extra safety measures will be taken to ensure visitors and staff are protected?accordian title

The safety of our visitors and staff is our priority. We have implemented a comprehensive plan to help our visitors and staff feel secure. Click here to see the full details

What measures do you have in place to ensure visitors observe social distancing? accordian title

We will be using signage and where appropriate, floor markings to indicate best practice for social distancing. Our staff will be fully trained on social distancing, so they can make sure the latest guidelines are followed by all visitors

Will your staff be wearing PPE?accordian title

Where appropriate – particularly where closer contact with members of the public is required – our staff will be issued with PPE, or may be working behind screens, for their protection and to protect our visitors.

How will you be managing the toilets? accordian title

Toilets will be frequently cleaned and monitored by staff. We will display a sign in sheet in each toilet, so visitors can be clear on how we are maintaining high standards of hygiene.

What will your staff do if visitors are see not observing social distancing? accordian title

Our expectation is that all visitors will observe social distancing, to protect themselves and each other. Our staff will be able to assist, should you have any concerns

I have a query about my ticket, what should I do? accordian title

If you booked through SEE tickets please contact 0844 995 9654, if you booked directly with the Palace please visit the website.

I would like to give feedback, where do I do this?accordian title

Please email all feedback to hrpfestivals@riverstreetevents.co.uk

Lexus

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